Your User Name will be the email address you provided when you started your application.
If you have forgotten, or no longer have access to, that email address you will need to contact any of the participating Housing Associations you requested to be housed by. You will need to supply a new email address and this will be changed in the Glasgow Housing Register and become your new User Name.
You can reset your password on the Online Application Form start page, by clicking the Log In Button and selecting the Reset Password option. You will be asked for your email address and to answer the security question you provided when submitting you application.